To better serve our customer and minimize excess ordering of products, the following policy changes have been instituted until further notice:Īll COVID-19 related product orders are non-cancellable and non-returnable. We remain committed to protecting public health, by implementing, social distancing, safety, and sanitization efforts in our facilities. Please submit inquiries or requests for return related activities to: Covid 19 Return Policy

When returning your order please write your RMA number on the outside of the box.

Insure your return at the cost of the product in the event your return is lost or damaged.

Customer is responsible for return shipping.

Example: 'Never used or Open' or 'Wrong Item Ordered'

Please send a detailed explanation about your return.

Manufacturer's product packaging must be in reusable shape with no marking or stickers applied.All parts, including manuals and batteries, must be returned with device orders.All returns must be in original factory packaging and undamaged.The customer will be responsible for return shipping charges. Refused Shipment: All refused shipments, without prior approval, will be subject to a 25% restock fee. Integris Equipment will not be held responsible for items ordered with a special color not meeting customer requirement. This will pertain to items with special color, size or alteration. Special Ordered Items: All items that are special ordered are non-returnable. If the return is not honored the item will be returned to the customer at their expense.ĭefective Items: All defective items must be confirmed defective with the factory, if found defective a replacement will be sent or an RMA issued for return. If the return is honored, a 25% restock fee may be applied. All returns without an RMA number are subject to our 21 day return policy and may not be honored. Call us for an RMA number and instructions on how and where to return your order. RMA (Return Material Authorization): An RMA number is required on all returns. If any product is found to be defective, Integris Equipment will promptly exchange and send a return label or UPS call tag for the return. Return Shipping: Customer is responsible for return shipping charges, unless the item is confirmed defective.

The return policy for each product may vary. Our standard return policy for most products is 21 days from the ship date, however Integris Medical has over thousands of items featured on the website. Scroll down to see COVID-19 Return Policy. All COVID-19 related product orders are non-cancellable and non-returnable.

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